FAQ.
We are here to help you.
Your top questions, answered by our team, so you know exactly what to expect.
What is Cardmarket and what is this website?
Cardmarket is a marketplace for buying and selling trading cards. We sell all our cards through our Cardmarket shop; this website is our information and support hub. If you’re ever unsure about a listing, check our seller rating and the shipping details on Cardmarket.
Do you ship internationally?
Yes, we ship to all countries in the EU. The available destinations are shown when you check out on Cardmarket.
How can I contact your support desk?
You can reach us by email at contact@thelost.zone, through Cardmarket messages, or via our social media channels.
How do I place an order?
Find the card you want in our Cardmarket shop, add it to your cart and check out on Cardmarket. You need a Cardmarket account to complete the purchase. Want extra photos of a card? Ask us via Cardmarket messages before you order.
do you have any questions?
Send us a quick message and our team will get back to you with all the details you need — no pressure, just helpful answers.